Digital customer experience management is understanding how people interact with your brand/Company online. Organizations today must find a way to create emotional connections with their users on their mobile devices, let their customers provide feedback, and respond to those issues.

Deeper insight and improved omni-channel engagement must create value at every step of the customer’s Digital Transformation

80% of CEOs believe they deliver a superior customer experience. Only 8% of customers agree. It’s time to close the gap.

Make customer experience your differentiator – converting customer insight into advocacy and advocacy into business.

Digital transformation starts with a step change in customer experience. You need platforms which encourage creative engagement, and intelligent analytics that span your business. SiliconUnion leads an ecosystem of expertise, ready to help you orchestrate superior customer experience.

• Customer experience and digital marketing consulting
  From strategic analysis and customer Transformation mapping through to user experience design – make your digital strategy customer-centric
• Omni-channel Transformation design
  Making every touchpoint a “wow” with seamless contextual service woven across all physical and digital channels.
• 360° customer insights
  Our advanced analytics help boost customer acquisition and cross-selling, reducing churn and increasing loyalty.
• Customer experience end-to-end
  From front to back office, exploit market-leading solutions integrated for seamless customer experience.
• Digital Customer Engagement
  Social media; portals; e-commerce; mobile – bring it all together with next generation CRM.
• Digital Payment and wallets


Create exceptional customer relationships with SiliconUnion digital customer engagement solutions and let our unique omnichannel approach fuel your future growth. By connecting customer interactions across all voice and digital channels, your customers have a consistent, seamless and personalized service experience. Create more targeted marketing campaigns that drive better leads. Give sales reps the information they need to improve conversion rates. With SiliconUnion, you’ll build valuable new revenue opportunities and improve customer loyalty while reducing costs.

“Separating digital customer experience from customer experience overall, in a world where digital and physical ‘merge’, would be meaningless if we look at it as a ‘real’ separation. The customer is one, regardless of channels and devices.”