Healthcare Solutions

we know that dependable critical communications are paramount for individuals in healthcare.

Hospital Communication’s Critical Role in Quality Patient Care

When a code blue occurs, hospital teams expect the right people to be notified immediately and to respond to the emergency with the help of emergency notification solutions. If a patient needs immediate medical attention, he or she expects the caregiver to respond quickly. When a patient’s family member contacts your hospital Contact centre, the caller expects to be transferred to the correct room in a matter of seconds. When clinicians are waiting on crucial patient results, they expect to be contacted on their preferred device accurately and efficiently, whether they use pagers or smartphone messaging. Additionally, when an operator needs to reach a staff member at home, he or she expects the on-call rostering information to be accurate.

Successful hospitals must respond to patients, doctors, nurses, and other staff members quickly and accurately. Think about the role of technology in this environment. A hospital Communication system that gets the right information to the right person at the right time can lead to improved patient safety, increased satisfaction, better efficiencies, or mean the difference between life and death.

Werepresents the communication backbone in the hospital—the central foundation all applications and resources access for reliable, consistent communication information. To be the main system of truth, SiliconUnion solutions connect with Hospital Voice communication system(PBXs), nurse call systems, patient monitoring, clinical systems, and human resource systems to deliver key information to the right people on their device of choice. This includes smartphones, pagers, Wi-Fi phones, and other common devices.

• Workflow-driven communications
• Clinical alerting
• Contact center solutions
• Staff scheduling
• Secure text messaging
• Preference-directed communications
• Critical test results
• Emergency notification and incident management
• Enhanced 9-1-1
• Paging services
• Bedside Terminal
• Integrated Information Platform
• Bedside Infotainment System

Mobile Communications

With so many mobile devices in use today, organisations need to rely on a system that communicates with all of them. Different people need different devices depending on their roles. Some use smartphones or tablets, others use pagers or Wi-Fi phones. Many rely on a combination of receiving information on both a mobile device and via email.

Wesupports communication with any type of device, or combination of devices, to meet the needs of your varied staff members.

Mobile simplifies communications and strengthens care by using smartphones and tablets for your hospital’s secure, critical communications: code alerts, patient updates, consult requests, and more.

This intuitive app links to a powerful communication system. You can access your hospital’s full directory of accurate contact information; send messages, images, and videos to smartphones and other devices; and ensure critical communications are logged—all with security, traceability, and reliability in mind.

Clinical Alerting & Notification

Alerts and Visual mapping of nurse calls

Effective alarm integration and notification solutions which improve response time and safety by integrating once-disparate systems is now vital for efficient communications in healthcare and aged care sectors. notification system integrates your clinical alert and alarm solutions to the mobile communication devices carried by your staff, allowing the right people to receive notifications and take immediate action.

• Emergency Notification
• Critical Test Results
• Nurse Call
• Patient Monitoring
• EMR Interoperability
• Other Clinical Systems

Doctor & Nurse Scheduling Systems

Accurately Manage Hospital Staff Schedules

As hospital staff are becoming more mobile and scheduling is increasingly complex, SiliconUnion software offers best-in-class solutions for on-call rostering and nurse-patient assignments.

On-Call Scheduling:Move on-call schedules from spreadsheets and paper-based processes to a real-time, Web-based system to help ensure the right doctor is contacted any time of day or night. our on-call doctors software enables messages to be sent directly from the schedule to key staff members.

Shared Staff Assignment:Simplify staff assignment by enabling each nurse to sign in once, eliminating time-consuming and redundant data entry at the start of a shift.

Contact Centre Solutions

contact centre solutions provide hospital call centres with a suite of tools that allow operators to connect staff and external callers in a way that is accurate, fast, reliable and professional.

• Simplifies the call-taking process to handle higher call volumes with fewer resources
• Simplifies the consult process to connect patients with the clinicians they need to see
• Generates revenue by providing answering services to outside clinicians or groups
• Reduces costs by centralising call centre operations
• Reduces reliance on the operator group with self-service options to find staff and update on-call rosters
• Eliminates the need for costly printed directories
• Enables password-protected staff access
• Improves operator call handling by identifying training needs
• Enhances call quality and professionalism
• Provides an audit trail of calls to retrace conversations if organisational disputes arise

Bedside Terminal

panel PC series adapted to the environment of hospital is capable of interconnecting with medical devices and displaying critical information. User-friendly-oriented design and multiple size choices allow hospitals to select the appropriate device for different types of patient room.

• medical grade panel PC
• Projected capacitive touchscreen supports multi-touch
• High performance with smart fan / fan-less
• Bottom I/O

Bedside Infotainment System

Inpatients in a hospital normally have 20 to 60 minutes waiting time before having consultation of doctors or doing a surgery. Bedside infotainment system used in a patient room provides entertainment and necessary healthcare information to the inpatients while they are waiting. This helps the inpatients to relax and also helps caregivers to educate the inpatients.

• Multimedia and connectivity just like at home
• Medical content
• Medical content tailored for centre or service issues: therapeutic education, medical atlas
• Patient-center interaction
• Access to remote consultation
• Digital tool for post-op and out-patient medical monitoring
• Combined, centralised service costs
• Center group or service-level management
• Online payment methods
• Patient-centre interaction: room service, home system, quality questionnaires, cleaning etc.
• Access to remote consultation via CareConsult
• Combine and centralise the costs of different services and multi-services costs with the MultiMed Taxa record (TV, telephone, internet, wifi, room service, IPTV set top box, hotspot controller for roaming internet access)
• Centre group or service-level management: pre or post-payment
• Online card payment methods in reception, the kiosk or shop