Guest room Smart solutions

Today’s traveller being digitally enabled, SiliconUnion hospitality products cater to their niche requirements, which is an evolution in hotel operations. From finding and booking rooms to creating enhanced experiences for guests, technology is a vital component of success for hotels of the future.

We are a boutique consulting company specialising in information technology for hospitality. Our organic solutions are built with research-based understanding of global trends, technological advancements in hardware & software and guest adoption to hospitality innovation.

tablet-based guest experience solution with a single intuitive interface for guests to operate in-room controls like lights, curtains, door lock, camera and entertainment devices. Easy for guests to use and operate, it brings the one-touch experience today’s travelers increasingly demand. also increases the efficiency of business operations.

A future-proof solution with interactive menus on tablets, in a rich media interface, that connects in the real-time with paperless restaurant and kitchen operations AND synchronizes seamlessly with the Point of Sale (POS) software. Besides, other business applications like loyalty, inventory, finance, HR and CRM

For Guest

• 360⁰ CONNECTED JOURNEY: Stay connected with hotel - pre arrival to post checkout
• PROFILE & PREFERENCES: Set profile and preference for your stay
• REQUESTS: Gain access to each and every hotel service at your fingertips – all in one place.
• ENTERTAINMENT: Bring your favourite media content to your personal as well as all hotel devices
• OFFERS: Avial Offers & Promotions - Redeem Points
• FEEDBACK: Provide and Share Experiences

For Hotel

Perfect platform to simplify administration and improve business operations

• MARKETING PLATFORM:Pre Stay - Stay - Post Stay
• DIGITAL TRANSFORMATION: Omni Channel Experience
• INCREASE REVPAR: Upsell & Cross Sell
• GUEST BEHAVIOUR: Touch point data - Personalize Service
• INTEGRATED TECHNOLOGY: Software & Hardware
• NOTIFICATION ENGINE: Push offers & Promotions

Guest Journey

Redefines the guest’s hotel experience with smart and personalized solutions and paves way for extremely high levels of customer satisfaction throughout the guest lifecycle.

Pre Stay

serves as a tatical platform for hotels to upsell property services and facilities during planning period

• Booking
• Set preferences
• View Hotel Information
• Pre Check-in

Stay

redefines the guest’s hotel experience with smart and personalized solutions and paves way for extremely high levels of customer satisfaction

• Entertainment
• Room Control
• Services
• Centralised Bookings & Orders
• Informations
• Communications

Post Stay

facilitates easy check out and bill payments by automatically consolidating all purchases made by the guest and make sure your guest feedback and reviews are captured.

• View Bill
• Check out
• Feedback
• loyality

Omni Channel Experience

Omni-channel approach and intricate integration means every bit and piece of technology including video screens, phones, smartphones, tablets can seamlessly communicate with each other.

• Smart Phones
• iPads & Tablets
• Apple & Android TV
• Smart watches
• Telephony Devices

Central reservation –Booking Solution

B2C hospitality booking engine. It has an interface that allows access to consumers on any device. Its architecture allows for retail of multiple products by property owners and affiliates, like insurance and cars-on-rent. To the business, the system brings operational efficiency, ease of administration, opens streams for ancillary revenue via cross and up selling, besides, a guaranteed reduction in Total Cost of Ownership (TCO).

• Easy booking in four steps
• Supports multiple currencies and languages, displays website in the customer’s selected language and local currency
• Has a progress meter allowing guests to book quickly and efficiently
• Customers can avail an array of options, additional offers and services like extended stay, upgrades etc. without having to look elsewhere
• Flexible calendar booking
• Single admin control for centralised operations – works across a chain
• Interacts with the hotel’s property management system (PMS) in real-time
• Manages multiple room types and tariffs
• Plug-and-play application, it demands no change or replacements to the hotel’s existing IT infrastructure
• Guaranteed uptime, available during a PMS downtime and can even work without PMS in the backend
• Reduces operating costs
• Intelligent up-sell functionality that can be configured to kick-in during the booking process enabling cross-selling, publishing itineraries, attractions and local experiences
• Easily integrates with third-party applications like GDS
• Multi-Lingual and Multi-Currency
• BI & Analytics

Web application portal —the front-end that hosts the ‘web booking service’ interface. Here, inventory models, schemes and offerings are made available to the customer, with updated and conclusive information.

Customers get to see available options, navigate across and compare alternatives, make bookings. The portal integrates with the payment gateway to facilitate online payments. The system has a responsive UI.

the intermediary layer that controls the migration of data from the PMS to the web application portal. management console used to regulate information and offers that are visible to the customer. It facilitates real-time reservations and can be synchronised with the hotel’s PMS manually as well as on automatic preset. Mapping with ADMIN allows seamless data transfer and collaborative interaction of the PMS.

Content management, system configuration and setup (by Chain, Property, Rooms, Property and Room Amenities, Rate Types, Packages, Email Templates)

Rate Plan Chart, Supplementary Setup, Email tracking, Reports, System Logs

The System standardises reservation and bookings by providing access to a range of users (travel agents, corporate and end customers) from a single window.

The application portal UI is custom designedby SiliconUnion for specific individual or chain requirements. The customisation includes Social Media Optimisation (SMO) and Search Engine Optimisation (SEO).

Integrates with all major global distribution systems (GDS) and OTAs giving your inventory visibility across channels, plus, allows businesses to make changes and amendments.

Wi-Fi and wired Data network solutions

According to research, 85% of hotel guests now carry two or more devices when they travel. Customers demand a quality of service adapted to their uses, which has become heavily focused on video streaming services.

We are convinced that WiFi will stand at the heart of the hotel’s digital transformation. Internet access for guests is one of the components of our overall offer. Wifi enables a robust technical foundation to power multiple digital services: Guest WiFi, staff collaboration and communication, digital display, Chromecast, connected objects, etc.

We regularly develop and update our centralised management portal allowing hoteliers to monitor the state and evolution of the service. The portal provides access to the collected marketing information concerning their guests : nationalities, types of devices used, emails, uses, etc. Analysis of this data can then be used to grow business and drive profit.

Upon accessing your hotspot, guest is automatically redirected to your self-branded login page. To get the Internet access, guest may login with an existing account or signup for your services: by paying with a credit card or PayPal, by charging the bill on the room number, or by enter a voucher ticket. Entire profit is 100% yours.

If you provide free WiFi service, a guest may sign-up for a free account, click a start button for anonymous access, enter a shared keyword provided on check-in. Hotel WiFi software will control the duration, speed and bandwidth, and optionally collect your customers e-mail, name, address, for your safety and marketing activity.

• Easily create prepaid accounts or voucher tickets
• Post charges to the guest room using PMS interface
• Free access with daily limits on download, time, data
• Combine free trial with paid faster access
• Remote HotSpot operator for front-desk staff
• Require accepting terms of use before session
• Collect guest data (name, Email, address).

Low Voltage solutions

Our team of consultants and experts provide design, integration and implementation services to our clients incorporating a wide range of digital multimedia, audio visual and security systems. Our expertise extends to implementing the following solutions.

Multi-media (AV) systems

• Audio Conference system
• Meeting Room system
• Projection system
• Interactive Smart Board
• Videoconferencing system
• AV Control System
• Interpretation system
• Voting system
• Self Service Kiosk
• Digital Way Finder system
• Digital Signage
• Video Wall
• IPTV and VoD (Video on Demand)
• SMATV
• Public Address system
• Intelligent Lighting Control and Dimming system
• Background Music system
• High Level Architecture Model Solutions
• Simulation Models

Perimeter Security Systems

A wide range of surveillance solutions exist to secure facilities. These can be implemented either individually or as a combination of various applications to provide a holistic security offering.

We specialize in offering effective, reliable and state-of-the-art security systems as mentioned below:

• CCTV
• Access Control and Alarm Monitoring System
• Biometrics Security System
• Intrusion Detection
• Gate Control/Turnstile
• Parking Management
• Enterprise ID Card Issuance System
• Building Management System
• Fire Alarm
• Master Clock
• Nurse Call

Emergency alarm broadcast solutions

In order to guarantee the well-being of the guests in the tourism industry at all times, it is important not to underestimate safety in disaster situations in addition to good service.

The AMX Alarm Server ensures the guests are evacuated and the information is passed on to all important locations involved thanks to extremely short reaction times.

Whether you are dealing with a fire alarm, a burglary or a threat, our AMX Alarm Server is the ideal solution for various demands. We guarantee the best possible safety for employees and guests using a redundant server that can be extended at any time.

This virtual Alarm Server has an email reader as well as ADAM boxes (floating contacts) and ESPA interfaces fire alarm and burglary system. When the alarm starts as a result of a fire or a burglary, all guests will automatically receive a telephone call in their rooms, thanks to the interface hotel check-in/check-out. They will be made aware of the imminent evacuation in their own predefined desired language.

In order to inform employees as well as guests reliably, modules are available for text, over the internet, email and voice (SIP). When called, the employee receives a predefined message and is then connected to a conference call. The entire conference is recorded in the alarm system and can deliver the details as necessary to the locations involved.