Management of your IT, from procuring new systems to maintaining them and supporting users, is a costly and time-intensive responsibility. Managing vendor relationships, governance projects, software tools, and IT service problems can all draw your business leaders away from high-value work, leading disruption and slowing your progress towards business goals.

With SiliconUnion’s service and delivery management portfolio, you don’t have to handle these tasks in-house anymore. With our highly experienced, locally based services team, you can rely on experts to manage your IT service management and governance. This is at the heart of our Managed Services portfolio, it’s our methodology, how we manage our experts, how we interact with your internal team and more, to deliver our services – all with predictable costs and guaranteed service levels.

Through our Service Management and Governance we can help you:

• Successfully manage projects. Our account & delivery management team will take care of contract governance, relationship management and business office management so you can focus on your core business.
• Efficiently manage IT services. we are well positioned to manage your multi-vendor environment. SiliconUnion can help you reduce your support costs, improve ROI from your equipment, and save time spent solving technical problems.
• Accelerate transformation by handling your implementation projects, while ensuring transformation governance and taking over you as-is operations.

With one helpful point of contact to look after all your needs, delivery management and governance are simpler than ever before.

When IT services are able to support end-users to work smarter and more flexibly, businesses can drive significant productivity and innovation gains. Of course, it isn’t always easy to digitally transform into a user-centric organization – but with SiliconUnion’s comprehensive portfolio of managed services, you can tailor a suite of new capabilities to empower your staff while keeping costs under control.

With our locally-based team of professionals, highly experienced in serving Asia businesses, you can help end-users resolve IT issues faster with incredible service desk, remote support, enable mobile and bring-your-own-device (BYOD) working while keeping your network secure, improve your teams’ overall satisfaction with IT systems, and much more. With SiliconUnion end-user and mobility services, you have all the resources you need to maximize end-user productivity.

Resolve IT issues faster, prevent disruptions to daily business and receive truly local support, with the SiliconUnion Service Desk. Designed to meet the needs of India organizations, the SiliconUnion Service Desk provides a single point of contact for all of your IT support incidents – and is available 24/7, in multiple languages, with end-to-end case management.

With the SiliconUnion Service Desk as part of your team, your organization can:

• Resolve IT issues faster with a dynamic combination of automated self-help resources and help from professional support agents
• Increase IT user satisfaction. IT incidents all the way to resolution by a locally-based expert, following best-practice methods and meeting agreed SLAs
• Increase productivity by reducing the downtime that results from unresolved IT incidents

With the Asia’s leading IT solutions provider as your service desk partner, you can access expert skills, proven tools and processes, and the experience that comes from having a large regional client base and major technology vendor alliances. With SiliconUnion Service Desk it’s all just a call away, at any time of day.

Your organization’s end-users, or teams, need ultra-reliable and easy-to-use IT that enables them to work to their full capacity. When IT fails the end-user, there is a hit to productivity that can impact your entire business. SiliconUnion offers a complete portfolio of services designed specifically to maximize end-user productivity, built on an integrated set of industry-leading tools, skills and processes.

With services including remote desktop support, service request fulfilment, patch management, software distribution, asset management, procedural documentation and managed operating environments (MOE), we can help your business:

• Increase productivity with the right mix of services to address and resolve your IT downtime issues
• Improve and control service levels with SLA-driven services that meet ITIL V3 practices and enable you to monitor performance via dashboards and monthly reports
• Enhance business performance by resolving costly issues faster and enhancing end-user satisfaction, which can lead to revenue and profit advantages

When time is money for your business, SiliconUnion end-user services ensure IT is always ready to support your teams’ productivity and deliver maximum value.

Mobility initiatives such as bring your own device (BYOD) and use of smart devices are proven to boost productivity and flexibility. However, they also introduce complex security and IT management challenges. Mobile devices are a top target for cybercriminals and could represent a threat to your network. Deploying, updating and fixing software on a wide range of OSes also presents a costly challenge. And what happens to the critical data on devices that are stolen from your employees?

SiliconUnion understands these challenges, and we have created a complete set of mobile device management services to give your business peace of mind and control the risks of mobility initiatives. We can help your business:

• Secure your mobile devices and software, keeping everything up to date with the latest patches, quickly addressing vulnerabilities and enforcing industry best-practices
• Simplify mobile device management with standardized, single-console access to all devices
• Protect against device loss or theft with robust anti-theft processes and systems

If you want to make the most of mobility, without adding risk and costly administrative burden, SiliconUnion mobility services can ensure your solutions are secure, easy to manage and highly cost-efficient.

The risk of disruption to business is constantly increasing. Cyber attacks are more frequent and sophisticated, and natural disasters and human errors also offer risks. SiliconUnion can help you put your business continuity long term plan in place, proactively preparing processes and putting safety nets in place so that your business in better-equipped to handle disruption when it occurs. We also offer Disaster Recovery as a Service to (DRaaS) to support your business’ hybrid environment, from public cloud, private cloud and on-premises data centers.

With our local presence and position as one of the region’s leading IT integrators, we can make your Business Continuity and Disaster Recovery simpler, more reliable and more cost-effective, however large or small your business is.

When servers fail or data is destroyed as a result of a natural disaster, product failure or human error, the impact on business can be huge. Operations are halted, money is wasted, irreplaceable knowledge is lost, and key relationships are damaged. An effective business continuity and disaster recovery (DR) strategy is the best way to ensure business continuity – but do you have the internal skills and resources to design and manage your own Business Continuity and Recovery solution?

Many businesses are now choosing disaster recovery as a service (DRaaS) solutions, which protect physical and virtual infrastructure and data with replication at an off-site location – as well as providing monitoring, management and recovery services by DR experts. With SIliconUnion as your partner, you can:

• Recover faster with SLAs that significantly reduce your risk of unscheduled downtime and data loss
• Keep your data safe with continuous replication to a secure off-site location, not just snapshots stored on-premises
• Protect business continuity with resilient, pro-active systems that put processes in places for the long term, to help you be better prepared and recover from an incident fast, so you can keep working with minimal disruption and financial impact

From servers to applications and databases, our cost-efficient Business Continuity and Disaster Recovery solutions provide dependable business continuity planning and ensure every element of your digital infrastructure can be restored moments after an incident.

Reliable and comprehensive security is at the foundation of effective business IT. Without the right security strategy, your data, your business and your customers are all at risk from cyberthreats and simple human errors and product failures. As threats keep growing, building and managing the right security solution has become a difficult and costly challenge. You need the right partner to manage security for you, so your business and customers have the right level of protection.

Data sovereignty regulations, both in the Asia and globally, are becoming more stringent and challenging to meet. Compliance with the latest security standards is a key goal for organizations of all sizes, who need to protect customer trust and avoid legal penalties. The way your business processes and stores data, using IT systems, is key to meeting compliance goals – but to meet these growing challenges, it helps to have the right services and a partner who understands your needs and the local environment.

With deep knowledge of regional data sovereignty laws, local security standards such as NESA, and the technologies to help you integrate and automate compliance systems, SiliconUnion can help you:

• Meet security compliance and governance requirements with a complete range of managed services delivered by locally-based professionals
• Implement up-to-date local standards including NESA, ADSIC and ISO 27001
• Respond faster to compliance audit requests by using best-practice security policies and controls

If your business is facing security compliance challenges, SiliconUnion can help you meet them efficiently with services that reduce the burden on your internal teams.

How effective are your organization’s security controls? Are you ready for the threats you really face, and the impact of a successful cyberattack on your business? With assessment and response services from SiliconUnion, you can identify security risks, gain a detailed evaluation of your digital security, and know the steps you need to take to protect your business.

Our comprehensive service portfolio and experienced local security team can help you:

• Identify threat sources and events that pose the biggest risk to your business, IT and data
• Enhance your security controls by assessing and addressing existing vulnerabilities
• Make the right security investments based on detailed assessment of the likelihood of a successful attack and the business impact of a data breach

If you need smart security insights that will help you align your security strategy with your real business needs, our knowledge and proven assessment process can guide you to greater resiliency.

Digital infrastructure, including your servers, network and web applications, are the backbone of today’s businesses. A successful cyberattack on these systems can cripple the business, brining operations to a halt. SiliconUnion can help you protect them, with a comprehensive range of services that address vulnerabilities, prevent data loss and ready your employees to deal with a security incident effectively.

Our highly-experienced, locally-based security services teams can empower your business to:

• Strengthen your infrastructure with proven processes including penetration testing, which reveal security weaknesses and test your adherence to security policies and compliance requirements
• Reduce the risk of human error leading to a data breach, with security awareness training for your employees
• Prevent intrusion and data loss with efficient managed services that reduce burden on your teams

Whether you are concerned about growing threats to your infrastructure, or you need to control the costs of infrastructure, or your infrastructure has been breached and you need to be better-prepared next time, SiliconUnion has the services you need to bolster your security.

A robust user identity and access management (IAM) system is a core building block of your digital security systems – it helps you keep out intruders and manager your employees’ digital rights and content efficiently. Yet as your network grows to include mobile and IoT devices, as well as cloud infrastructure, IAM solutions are becoming more complex and costlier too. Partnering with a specialized IAM services provider like SiliconUnion can help you simplify management and reduce spiraling costs.

With unified solutions and expert remote management, we can help you take control of IAM and:

• Expertly manage your users for you with smart policy design and enforcement, fast user provisioning and role management that fits your business structure
• Secure your digital infrastructure with best-practice user authentication technology and password management

Improve efficiency and productivity with a single sign-in for each user across your applications, centralized management that provides total visibility, and services tailored to your compliance needs

Whether you need simpler IAM that fits your hybrid cloud infrastructure, or you need deeper visibility into who is accessing your IT, or you need to enhance user security within your budget, SiliconUnion offers a complete range of services to fit your goals.

When a security event happens, such as an attempted cyberattack or network infection, the speed of your response is critical. The sooner you know what happened, the sooner you can re-secure your IT, respond to the attack, and prevent data loss before it impacts your customers and business. Only with cutting-edge security intelligence and analytics (SIEM) can you ensure your response is fast enough, and only with genuine security expertise can you gain that intelligence. SiliconUnion can partner with you to monitor your data, reveal rapid security analytics insights, and alert you to security risks, threats and attacks fast enough to minimize the damage.

Our highly experienced, locally-based SIEM services teams can help you:

• Be alert to real-time, 24×7 security insights, with analytics and monitoring of your diverse infrastructure nodes and devices
• Respond faster to incidents with proactive monitoring that can support an orchestrated, automated security response
• Meet security standards compliance goals with tailored reporting and administration services

Greater security intelligence is the key to stronger, more effective and more cost-efficient digital security, and with SiliconUnion as your SIEM services partner you have the capabilities and technologies you need to protect your business.

Enterprises with a dedicated security operations center (SOC) have the benefit of one integrated security facility, with continuous threat monitoring and all the intelligence you need to detect and respond to attacks with agility. The SOC can also reduce costs, by centralizing security technologies and personnel in a single, efficient department. Yet designing, building and operating an SOC is prohibitively complex for most organizations – unless, that is, you have an expert SOC services partner. At SiliconUnion, our comprehensive SOC services portfolio is designed to meet the needs of Asia organizations. Built on best practices to fit local regulatory requirements, our SOC services can help you:

Establish a state-of-the-art SOC with design and build services by our highly experienced security professionals and technologies from our industry-leading partners

Run your SOC efficiently with end-to-end managed services that deliver guaranteed SLAs

Become a security leader, leveraging our team’s skills and experience to manage security incidents, device administration, policies and strategies

Whether you need to expand your security capabilities, or you need to improve cost efficiency and service levels, SiliconUnion can design, build and run the right SOC for your business.

As the data center becomes more complex, and more vital to an organization’s success, businesses also need more expertise to manage it effectively – and the skills required may not be available in-house. That’s why in the Asia, spending on services is growing faster than any other kind of IT and accounts for nearly a quarter of the IT market.

From the servers, storage and networking that make up the core of your infrastructure, to your databases, backup and communications, SiliconUnion services can help you manage every part of your data center. With our extensive local knowledge and client base, complemented by partnerships with global technology leaders, we have the expertise to ensure your data center meets your biggest challenges.

Servers and storage are at the heart of the digital business, powering mission-critical workloads and providing services your teams cannot work without. When servers and storage fail, or perform below their best, it can damage your entire business. That’s why it’s vital to protect the stability, security and performance of this key infrastructure.

SiliconUnion offers a complete portfolio of server and storage management services, built on years of success supporting the region’s leading organizations. We can help you:

• Fully protect your server and storage investment with services including system and database administration, software support, virtualized and software-defined storage support, production batch operations, and hardware maintenance and refreshes.
• Increase server and backup ROI by reducing in-house management effort and costs, resolving issues faster and preventing downtime
• Stay at the cutting edge with expert support to implement new technologies and product updates without disrupting your business

Whether you need to optimize your server and storage availability, security, disaster recovery strategies, virtualization, or day-to-day operations, SiliconUnion can ease the burden on your teams, fix critical issues, and ensure IT is meeting your business needs.

Modern applications, digital transformation and the shift to cloud are placing greater demands on the IT network. Legacy network architectures are struggling to handle new enterprise workloads. Multi-cloud approaches are bringing new network management challenges. And the flexibility of software-defined networking (SDN) is driving many businesses to transform their networks, to gain greater yet simpler control.

Meeting these challenges requires specialist knowledge and experience. Who can support you to maximize your network’s value? With expertise built on successful partnerships with many of the region’s leading enterprises, SiliconUnion services can help you:

• Meet demanding service levels including 99.95% availability and disaster recovery objectives
• Deploy agile, future-ready network infrastructure based on industry-standard spine-and-leaf topology
• Embrace hybrid cloud at your own pace with a network designed for cloud connectivity

Whether you’re migrating workloads to the cloud and need the right connectivity, or you’re dealing with network failures, SiliconUnion offers expert management services for your LAN, WAN, software-defined network and firewalls.

Every business relies on its telephone system every day, in call centers, customer lines, voicemail and much more. Yet at many organizations, telephony technologies have not evolved as rapidly as IT and digital systems – and so opportunities for better communication and greater efficiency are being missed. At SiliconUnion we understand the importance of voice calls, and we have the expertise and services to help you get more value from them.

Whether you are still using traditional phones, or have implemented PBX or Voice over IP (VoIP) telephony, our services can help you:

• Control costs by efficiently managing your systems for you, reducing downtime, providing new technologies such as PBX, VoIP and call processing
• Improve reliability with proactive monitoring of your system and preventive maintenance
• Offer better experiences with the latest solutions for your call center and office lines, faster onboarding of new users, and rapid deployment by our expert team

However advanced your telephone systems are, SiliconUnion can help you identify opportunities to increase their value and manage everything for you.

If data is the 21st Century’s most valuable resource, then what effect would a storage disaster have on your business? You might lose essential company knowledge, customer information, unique content, or system data that your IT systems can’t run without. That’s why effectively managed backup management is essential to your disaster recovery strategy.

SiliconUnion has the service portfolio, technology partnerships and local knowledge to fully protect your valuable data. We can help you:

• Quickly restore data after data loss incident, with off-site replication that protects you even in the case of a major system failure or damage to your premises
• Achieve demanding service levels including recovery point objectives (RPO) and recovery time objectives (RTO) to reduce downtime
• Control the costs of effective backup with efficient, expert services that respond to incidents quickly and ease management burden on your teams

If you are spending too much time on day-to-day management of your backup systems, or you are concerned about data loss and the quality of your existing backup solution, SiliconUnion can quickly understand your requirements and provide all the services you need.

Protecting your mission-critical infrastructure against the increasing risk of cyber attacks has become a complex task. SiliconUnion’s IT infrastructure security services ensure the security of your full infrastructure environment, both on-premise and on the cloud.

Our team of experts will help identify vulnerabilities, improving security and compliance of your IT environment. Ensure that the enterprise data and users are secure by providing :

• 24 x 7 Proactive Monitoring of your environment to ensure we catch intrusions and issues early
• Management and Configuration of the security environment to minimize risks and safeguard your infrastructure
• Improved security profile by implementing and managing your Anti-Virus and Anti-Malware Authentication and Access Control and System Integrity Control.

Simplicity is one of many benefits offered by cloud computing, but migrating to cloud is not simple. Only when you understand the cloud-readiness of your infrastructure and workloads can you plan the right cloud strategy. Only when you’ve assessed the many routes to public, private or hybrid cloud can you make the right investment. And only with specialist skills can you smoothly and securely migrate workloads to cloud, or deploy your own cloud solutions.

SiliconUnion can partner with you at every step of this journey, with a complete portfolio of services that help you master cloud. We have supported many of the region’s leading businesses in their digital transformation journeys. We also offer unrivalled knowledge of, and partnerships within, the local cloud computing market. We can help you take your next step towards cloud with total confidence.

Infrastructure Assessment

Is your digital infrastructure truly ready to support a smooth, valuable and risk-free transition to cloud? While many service providers are offering compelling benefits in order to win your business, there is much to consider before you commit to cloud. How will your infrastructure cope with increased data transfer requirements? Where does cloud fit into your disaster recovery strategy? Are your workloads ready for cloud, and how will you migrate them? Only with a thorough, independent assessment of your infrastructure can you answer questions like these, and SiliconUnion has the expertise and knowledge of regional needs to conduct it.

Our cloud maturity discovery initiative gives you a solid foundation for your cloud strategy, helping you to:

• Know your cloud strengths and weaknesses with a holistic view of the current infrastructure and its maturity level
• Testing to reveal hidden challenges such as scalability issues, disaster recovery needs, the impact of demand spikes, problematic workloads, and ensuring your on-premises resources map to cloud resources.
• Build the right infrastructure transformation strategy, mapped to your business goals and workloads

With SiliconUnion, modernizing your infrastructure to prepare for cloud doesn’t have to involve guesswork, risk or ineffective solutions. With our complete range of assessment, optimization and planning services, you have verified knowledge that will take your business forward.

Modernizing applications, through containerization and use of microservices, is helping businesses to innovate faster and deliver new cloud applications and services with extreme efficiency. Yet it’s vital to first assess your existing applications to discover their maturity level and suitability for modernization, as well as the business value modernization can deliver. With our application discovery and optimization service, SiliconUnion can help you build the right modernization plan and maximize your return in investment. With a comprehensive assessment of your applications’ design, resources, dependencies and performance, we can help you:

• Know your opportunities, including which mission-critical applications can better meet your needs through modernization and cloud deployment
• Prioritize which applications to modernize and migrate to cloud, and which to keep on-premises
• Improve performance, security, availability and reliability of your applications with modernization processes built on best-practice design pillars

If you want to take advantage of new application design, development and delivery methods that can make your business more agile and efficient, SiliconUnion has the expertise and services to support your entire modernization journey.

Is your business ready to adopt cloud? What value can cloud bring to your business, and what is the right cloud strategy to help you realize that value? Only with a comprehensive economic assessment of your current infrastructure and workloads can you answer these questions and take the next step in your journey to cloud. With deep expertise and a locally-based cloud services team, SiliconUnion assessment services can increase your understanding and build the right strategy.

Gain the clarity and insight you need to:

• Assess new cloud options and existing deployments, with a detailed report that shows performance and cost-optimization possibilities
• Protect regulatory compliance with a comprehensive assessment of your requirements and how cloud deployments can meet them
• Maximize return on investment with TCO and ROI analysis that shows you which workloads offer the most value when migrated to cloud

Economic assessment can not only help you decide which workloads to move to cloud – it can also help you make the business case for cloud by identifying potential cost savings and efficiencies that could self-fund your digital transformation project. SiliconUnion has the technical expertise and knowledge of the local business environment to help you prepare the right strategy.

If your organization’s journey to public cloud is partly about creating value and increasing cost-efficiency, make sure technical challenges don’t slow you down during deployment. With our locally-based professionals and deep expertise, SiliconUnion offers a complete range of public cloud deployment services to give you a smooth transition without unexpected obstacles and costs.

Using well-architected cloud design principles, our provisioning and implementation services can help your business:

• Significantly reduce cloud deployment time from months or years to a few weeks
• Provision your infrastructure in public cloud, removing technical challenges so your teams are ready to start working faster

Ready your workloads and applications for cloud with refactoring and re-platforming services that modernize your stack

Migrating workloads to public cloud usually comes with the risk of disruption due to technical issues, loss of critical data, and employee downtime due to a long migration process. With the right migration services partner, you can mitigate these risks and take a smoother, less-costly journey to public cloud. SiliconUnion has the project expertise, locally-based professionals and proven processes to realize your public cloud strategy.

Our comprehensive service portfolio and standardized cloud migration framework can help your business:

• Enhance your teams’ skills with training that makes migration and managing future changes easier
• Minimize risk with testing of your migrations and our proven framework
• Move your workloads smoothly to SaaS on public cloud with standardized tools and processes including lift and shift migration

If you want to speed your journey to public cloud and start taking advantage of SaaS sooner, reducing migration time to a few weeks, while protecting your data and productivity, SiliconUnion services provide the solution you’re looking for.

Businesses choose private cloud when they need the strongest security and greater control over their infrastructure and where data is stored. With Private Cloud as a Service from SiliconUnion, you benefit from all this plus expert management that makes deploying and running your private cloud simple.

• Easily build a custom, dedicated private cloud based on proven configurations and with all the security control you need
• Leverage leading private cloud technologies including applications containerization, software-defined infrastructure, software-defined storage and hybrid cloud management
• Extreme data and application security with private line, VPN or cross-connect access and data storage in the same physical environment as your infrastructureWith SiliconUnion as your private cloud as a service partner, your solution is managed to agreed SLAs, you can easily meet local data laws and you can deploy quickly and smoothly.