When ongoing business requirements or a challenging IT project leaves your in-house team in need of skilled support, SiliconUnion’s experienced on-site services team is there to help. With our local presence across the Asia region, and a large team of specialists in every aspect of digital infrastructure and software, we are the out-tasking and project-work partner of choice for businesses of all sizes.

Working as part of your internal IT team, SiliconUnion professionals enhance your resources with valuable knowledge, sophisticated tools and industry best practices. When you entrust your IT operations, function or project to SiliconUnion, you can focus on your core business tasks.

Some of the areas we offer expertise in include management of middleware, databases, servers, storage, applications, networking, voice communications and the desktop, as well as service desk services and project management.

Many businesses, across a wide range of industries rely on specialist equipment to ensure that their operations run efficiently. SiliocnUnion not only supplies these products, but also provides the enterprise support required to ensure these business critical devices remain operational.

SIliconUnion can assist with Scanning and Barcode solutions, as well as common AIDC (Automatic Identification and Data Capture) applications. SiliconUnion’s solutions and services can enhance productivity and ensure competitive advantage in corporate mobility and traceability fields.

SiliconUnion’s specialist solutions deliver operational agility by optimizing the challenges of the dynamic landscape of the financial industry. SiliconUnion can provide and support a wide range equipment from check scanners and sorters to specialist kiosk machines.

Printing can be a major headache to organizations of all sizes, SiliconUnion’s wide range of printing solutions can relieve this struggle and deliver a solution that meets printing needs of all industries and businesses. Products available include Security Printers, Label Printers and Card Printers.

When the performance of your IT hardware and software falters, ripping it out and replacing it is not always the best solution. If your business needs have changed, and your workloads have become more demanding, you could solve the problem with a large investment in new infrastructure – but is it necessary? The only way to know for sure is with a comprehensive assessment of your hardware and software, to identify issues and reveal the insights you need to plan for the future.

With SiliconUnion, you can leverage decades of systems integration expertise and skills in a wide range of technologies to gain the clearest picture of the health of your IT. Our assessment and health check services can help you:

• Identify and address issues, from infrastructure weaknesses to failing hardware and storage errors, to mitigate risk of critical issues
• Optimize performance by identifying and resolving bottlenecks and assessing and improving configurations
• Plan the next step of your digital transformation with data-supported recommendations on how to evolve your IT to meet coming challenges

To improve productivity, increase reliability and mitigate risks to your digital infrastructure and software, take the proactive approach to IT performance management with assessment and health check services from SiliconUnion.

Your physical data center site must provide a secure and well-optimized environment if you are to achieve maximum return on investment. Theft of equipment or data, electrical faults that lead to fire, power outages, or faulty climate controls could all halt your operations when you least expect it – that is, unless you properly maintain the data center facility. With SiliconUnion, you can be sure that your data center is running optimally. Our site maintenance services, delivered in partnership with leading electrical services providers, offer one streamlined solution for protecting your equipment.

Take a proactive, preventative approach to data center reliability with SiliconUnion, so you can:

• Improve data center reliability with uninterruptable power supply (UPS) systems and cost-effective maintenance of the physical environment
• Strengthen physical security with best-of-breed CCTV surveillance and access control systems

Make significant cost savings by reducing equipment failure and other costly interruptions

While the business world is increasingly digital, your data center still requires a secure and well-maintained physical space to perform at its best. SiliconUnion is the partner to protect and optimize your data center site, with tailored services for large and small businesses.

Downtime and data loss are a major risk for today’s businesses, but digital infrastructure problems do not simply appear out of nowhere. The vast majority of critical IT incidents are preceded by smaller faults and warning signs that, if monitored and acted upon, can prevent a costly outage. At SiliconUnion, we use our systems integration expertise and partnerships with leading OEMs to tailor proactive monitoring solutions, which detect issues in your servers, storage, networking, infrastructure and software products. By catching early warning signs and remediating problems fast, you can stop issues turning into critical incidents.

With our monitoring services designed for your IT infrastructure and goals, your organization can:

• Increase IT availability by detecting problems early so they can be remediated before they lead to downtime
• Improve productivity by maintaining optimal health of your infrastructure and software stack

Make significant cost savings with a cost-effective solution that helps prevent hardware failure, data loss and their associated costs

For complex infrastructure and software environments that must be available 24×7, effective monitoring is the simplest and most proactive way to prevent incidents and outages. SiliconUnion can help you gain full visibility into the health of your digital systems, so you can focus on your business challenges.

The modern software stack takes advantage of open technologies to adopt best-of-breed OSes and applications from a wide range of vendors. This brings agility, innovation and cost-efficiency, but at the same time can make accessing software support and resolving problems more complex. When you use software from multiple vendors, you also have multiple support contracts and helplines to deal with. SiliconUnion can help you simplify and streamline software support, with a local team of highly skilled support engineers who are available 24/7 to support a huge range of software – all from a single point of contact.

We are the one software support partner you need to:

• Simplify support for your whole stack, with a single solution for software from IBM, RedHat, Ubuntu, SUSE, CITRIX, MIMIX, VEEAM, Nutanix, VMware and Microsoft
• Maintain 24/7 availability with round-the-clock support from a local India team
• Get a better software support experience from expert engineers working on your time zone and talking your language, with on-site support when required.

Whether you need to reduce costs by streamlining support contracts, save time spent on managing support needs, or achieve unified SLAs for reduced downtime and higher availability, SiliconUnion puts an expert local team at your disposal.

Your network infrastructure is critical to your business, and interruptions can have an immediate impact on operations and the customer experience. Network maintenance therefore needs to be as simple as possible – so you can maintain availability and resolve issues quickly. Yet as networks grow bigger, and software-defined approaches accommodate hardware and software from multiple vendors, maintenance is actually becoming more difficult. Each vendor has its own support contact and processes, adding complexity that puts network availability at risk. The answer is to have one partner who can look after all your network maintenance needs.

With local presence across the region and long-standing relationships with leading OEMs and vendors, we can help you:

• Simplify multi-vendor network maintenance with a single point of contact to look after systems from Cisco, F5, Juniper, Fortinet,Palo Alto Networks and others
• Achieve your network SLAs including improving availability, resolving issues faster, reducing finger-pointing between vendors, and reducing outages
• Significantly reduce costs with one efficient solution for your entire multi-vendor network environment

Whether your IT team is spending too much time resolving issues, or you need to ensure the cost of complex management does not overstretch your budget, SiliconUnion is ready to make network maintenance simple again.

Although software-defined infrastructure is making systems easier to manage, its ability to integrate hardware from multiple vendors can make maintenance more challenging. That’s because, when you’re running servers, networking and storage from a range of vendors in your data center, you need to work with a range of different support and maintenance processes too. With SiliconUnion, looking after multi-vendor hardware is much simpler. Our relationships with leading vendors and OEMs, as well as our local presence and in-house expertise, make SiliconUnion the ideal partner to support and maintain all of your equipment.

We can help you:

• Meet every maintenance need with one call, by providing you with a single point of contact to access support for all your hardware

Achieve SLAs including high availability, faster issue resolution, fewer outages and reduced support costs across your multi-vendor environment

If your organization wants to simplify hardware maintenance, save time spent managing different vendors, and even reduce accountability issues between vendors when something goes wrong, SiliconUnion has the only solution you need.